Frequently asked questions

BEFORE YOU GET STARTED

Fair questions.
Straight answers.

You run a business.
You shouldn’t need to become a software expert.

Do my customers need an app?

No. They scan your QR code and open a page in their phone’s browser. Posting a Google review requires a Google account.

Can every customer leave a Google review?

Yes. The option should be available regardless of the rating they choose. Private feedback is an additional choice, not a filter that blocks negative Google reviews.

Does TopGenie post reviews automatically?

No. Customers choose what to say and submit their own review on Google. Google does not support pre-filled review text through the review link.

Will this guarantee a higher Google ranking?

No. Local results depend on relevance, distance and prominence. Reviews can help, but no tool can guarantee a position or a number of walk-ins.

Can I manage multiple branches?

Yes. Plans scale from a single location to multi-branch chains. The pricing page shows each plan's limit, which also appears in your account.

Is there a free plan?

No. Paid plans start at ₹499/month, plus GST, with monthly and yearly billing. See the pricing page for every plan.

Can I cancel, and are payments refundable?

You can cancel at any time to stop your next renewal, and your access continues until the end of the period you have paid for. Payments are final and non-refundable. See our Refunds & cancellation policy.

Put your next review within reach.

A simple start for your business. Plans from ₹499/month.