Overview
These terms govern cancellation and refunds for TopGenie subscriptions, operated by Quirky Hive Private Limited, Bengaluru, Karnataka. We offer paid plans only; there is no free plan, and renewal is manual.
No refunds
All payments for TopGenie subscriptions, including first payments and renewals, are final and non-refundable. We do not provide refunds for a change of mind, for unused time, or for partial billing periods. Nothing in this policy limits any rights you have that cannot be excluded under applicable law.
Cancelling a subscription
You can stop your next renewal at any time from your account or by emailing support@topgenie.in. Cancellation stops future billing, and your access continues until the end of the period you have already paid for. No refund is given for the remaining period on cancellation.
Billing errors
If you believe you have been charged in error, for example a duplicate charge, contact us promptly. We will investigate and correct a genuine billing error. This is a correction of an incorrect charge, not a refund of the service.
How to raise a billing issue
Email support@topgenie.in with your account email, the payment reference and charge date, and a short explanation. Never share your full card number, password or OTP.
Digital delivery
TopGenie is a digital subscription with no physical shipping; access is provided immediately on activation. Because access is granted at once, fees are non-refundable.
Discontinuation, complaints and governing law
If we permanently discontinue the service, we may, at our discretion, provide a pro-rata credit for any unused prepaid period. For complaints, contact our Grievance Officer at support@topgenie.in. These terms are governed by the laws of India, and any dispute is subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.
Contact & support