Everything a walk-in business needs to grow on Google.
One subscription covers collection, recovery, replies, and monitoring. No feature here is a mockup; every one is live in the product today.
Review writing help
Your customer never faces a blank box.
Most people want to leave a good review and give up at the empty text field. TopGenie asks two tap-questions that fit your trade, then offers three ready drafts written the way real customers talk. It is rule based, so no AI bill lands on you, ever.
Great experience at Anand Jewellers. The staff helped me pick a necklace within budget and the checkout was quick. Will come back.
The customer picks, edits if they like, and posts it on Google themselves.
Reply drafts
Answer every Google review without staring at it.
Each new review gets a drafted reply in your voice: warm for praise, calm for complaints, and a hard stop that tells you to handle anything legal yourself.
Private feedback recovery
Catch the one star before the internet does.
A low rating opens a private form, not a public complaint. You get the message and their number by email at once, with a WhatsApp button to call them back.
Counter dashboard
See exactly where scans turn into reviews.
Scan to review drop-off, per location, week over week. When a number dips you see the step that leaked, not just the total.
Review collection at the counter
Each location gets its own review page with a QR code and printable counter poster and tent card. A customer scans while you pack the order, taps a star rating, and the happy ones are walked to Google with a review ready to paste. Tap-to-review NFC cards are available too, each individually tracked, so you know which card on which counter actually earns reviews.
Assisted review writing, without AI costs
Most customers do not know what to write, so they write nothing. TopGenie asks two questions with tap-choices that fit your trade, then offers three ready drafts written the way real customers talk about a business like yours. Jewellers, clinics, salons, restaurants, and 80+ business types each get their own voice. The customer picks, edits if they like, and posts it themselves on Google.
Unhappy customers reach you, not the public
A 1 to 3 star tap opens a private feedback form instead of a fresh public complaint. You get the message and their number by email the moment it lands, with a WhatsApp button to call them back. Most bad experiences can be fixed the same day, before they become a permanent one star. And unlike tools that hide the Google option entirely, TopGenie ships compliant with Google's review policies by default.
Review requests beyond walk-ins
Keep a customer list inside TopGenie, paste it straight from your billing software, and ask past customers for reviews over WhatsApp (a ready message opens in your own WhatsApp) or by email, sent for you with sensible daily limits.
Your reviews, in one inbox
New Google reviews sync into a dashboard inbox daily. Each one carries a Draft a reply button: warm and personal for praise, calm and professional for complaints, and a hard stop that tells you to handle anything legal personally. Replying to every review is a ranking signal most businesses ignore; TopGenie makes it a two minute habit.
Profile analysis with a score
TopGenie reads your live Google Business Profile and scores it out of 100: rating level, review count and freshness, photos, hours, website, category. Every gap comes with a plain instruction a non-technical owner can act on the same day.
Competitor watch
Pick up to three nearby competitors and see their public rating and review count refresh daily next to yours. Nothing motivates a Tuesday review push like watching the shop across the road pull ahead.
Reviews on your own website
One line of code shows your latest 4 and 5 star Google reviews on your website, styled cleanly, updated automatically.
Team, branches, analytics
Invite managers and branch owners with the right level of access; a branch owner sees only their branch. Analytics show daily activity, conversion to Google, ratings breakdown, and where customers came from: QR, NFC card, WhatsApp, or email request.
See it with your own Google profile.
Free plan, one location, no card. Pricing is on one page.