Refund and cancellation policy

Effective September 2026. Plain words, no traps.

Try before you pay

The Free plan exists so you never have to pay to find out whether TopGenie works for your business. One location, thirty assisted reviews a month, free forever.

First payment: 7 day money back

If you take a paid plan and it is not what you expected, write to support@topgenie.in within 7 days of your first payment and we refund it in full, no questions that matter. Refunds go back to the original payment method through Razorpay and typically reach you in 5 to 7 working days.

Renewals

Renewal payments are not refundable. Paid features run until the end of the period already paid for, so cancelling never wastes days you have paid for.

Cancelling

• There is no lock-in and no cancellation fee. Stop paying and the account moves to the Free plan when the paid period ends.
• Your data stays: locations, QR codes, feedback, and settings all survive a downgrade. Paid features simply switch off.
• Want the account gone entirely? The privacy policy describes deletion; it is honoured, not obstructed.

When we cancel

If we close an account for breaking the terms (fabricated reviews, abuse), no refund is due. If we ever discontinue TopGenie or remove a capability you paid for, we refund the unused portion of your current period, calculated by days.

Wrong charges

Charged twice, or charged the wrong amount? Tell us and we refund the difference as soon as we verify it with Razorpay, usually the same day.

NFC cards and physical items

Physical items like NFC cards are arranged individually with our team; refund or replacement terms are agreed at the time of that order and confirmed in writing.